Legal

Subprocessors

Conversion24 uses the subprocessors below to deliver the Conversion24 Services. This page is the current Subprocessor List referenced in the Conversion24 Data Processing Agreement. It is updated whenever the list changes, with notice to clients before a new subprocessor begins processing personal data.

EEAprocessing within the European Economic Area
SCCtransfer covered by Standard Contractual Clauses

Communication channels

Where the channel is used4 subprocessors

Meta / WhatsApp

WhatsApp channel services.

Germany EEA

360dialog

WhatsApp Business connectivity.

Germany EEA

Sinch

RCS and SMS delivery and connectivity.

Sweden EEA

Twilio

Telephony and communications services, EU region.

Ireland EEA

Ai and voice processing

Where the feature is used3 subprocessors

ElevenLabs

Ai Voice and speech processing, EU processing.

EU region EEA

OpenAI

Ai and LLM processing, EU data residency.

EU region EEA

Anthropic

Ai and LLM processing, EU processing.

EU region EEA

Infrastructure and automation

4 subprocessors

Amazon Web Services

Cloud infrastructure and hosting.

EU region Frankfurt / Ireland EEA

DigitalOcean

Cloud infrastructure, where used.

EU region Amsterdam / Frankfurt EEA

Zapier

Workflow and integration automation, EU processing.

EU region EEA

Make

Workflow and integration automation.

Czech Republic EEA

Support and development

Conversion24 group1 subprocessor

Conversion24 Development B.V.

Human support, operational support and technical and development services, including Managed Human Handover where activated.

Netherlands EEASCC

12 subprocessors in total. Which ones apply to you depends on the channels and options in your Order Form.

Questions about the list?

Clients can request a copy at any time or ask about any specific subprocessor. Notices of intended additions or replacements go out before the change takes effect, and clients may object on reasonable data-protection grounds within ten business days.

Conversion24 B.V., registered with the Dutch Chamber of Commerce under number 66086051, Broekweide 63, 2811 JL Reeuwijk, the Netherlands. The Data Processing Agreement governs processor obligations, security, subprocessors, international transfers, data subject requests, incidents, and the return and deletion of client personal data. Where this page conflicts with the Data Processing Agreement, the Data Processing Agreement prevails.